Privacy Policy

When you visit or make a purchase from Bella Sports, we may collect certain personal information to process your orders and improve your experience. The types of information we collect include:

We use the information we collect strictly for legitimate business purposes. Your data helps us deliver a better, more personalised experience. Specifically, we use your information to:

• Process and fulfil your orders, including shipping and delivery notifications
• Send order confirmations, invoices, and important account updates
• Respond to your customer service enquiries and support requests
• Send promotional emails and marketing communications (only with your consent)
• Improve our website, products, and overall customer experience
• Prevent fraud, protect against security threats, and comply with legal obligations
• Analyse usage trends to better understand how customers interact with our store

We respect your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party companies that help us operate our business — such as payment processors (Stripe, PayPal), shipping carriers, and email service providers.
• Legal Requirements: When required by law, court order, or government authority to disclose personal information.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of that transaction.
• With Your Consent: In any other case where you have given us explicit permission to share your information.

All third-party service providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

• Essential Cookies: Required for the website to function — such as maintaining your shopping cart and login session.
• Analytics Cookies: Used to collect anonymous data about how visitors navigate our site (e.g. Google Analytics).
• Marketing Cookies: Used to deliver relevant advertising and track the effectiveness of our campaigns.
• Preference Cookies: Remember your settings and choices to personalise your experience on return visits.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse.

• All data transmission is encrypted using SSL (Secure Socket Layer) technology
• Payment processing is handled by PCI-DSS compliant payment providers
• Access to personal data is restricted to authorised staff only
• We regularly review and update our security practices

While we take every reasonable precaution to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

Depending on your location, you may have certain rights regarding your personal data. These may include:

1. Right to Access: Request a copy of the personal information we hold about you.
2. Right to Rectification: Ask us to correct any inaccurate or incomplete data.
3. Right to Erasure: Request that we delete your personal data, subject to legal obligations.
4. Right to Restriction: Ask us to limit how we process your data in certain circumstances.
5. Right to Portability: Receive your data in a structured, machine-readable format.
6. Right to Object: Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to all requests within 30 days.

Our website may contain links to third-party websites, social media platforms, or partner services. These sites have their own privacy policies which we do not control and are not responsible for.

We encourage you to review the privacy policy of any third-party site you visit. The inclusion of a link on our website does not imply endorsement of that site's privacy practices.

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately and we will take steps to remove that information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by:

• Posting the updated policy on this page with a revised "Last Updated" date
• Sending an email notification to registered customers where appropriate
• Displaying a prominent notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to get in touch with our team: